Contact Us

Last updated 11 September 2026

If you have questions, complaints, refund requests, or other concerns, get in touch. We would rather hear about a problem than have you work around it.

How to reach us

- Reply to any Lamazon email you have had from us — a sign-in code or an order update. Replies reach the same inbox we answer from. - Use Help in the app, which opens this page and the rest of our policies.

Quote the order number shown on the order, and the customer id on your account page. With those two we can find any order, on any day, without asking you to describe it.

What to expect

We aim to acknowledge complaints and requests within a reasonable time and to resolve them as quickly as we reasonably can. If a shop has to be involved — most product problems do — we tell you that rather than going quiet.

If we do not resolve it

Ask for it to be escalated, in the same thread, and it goes to whoever is accountable for the area rather than back into the queue.

For consumer complaints you also have rights and remedies under Indian consumer protection law, including the Consumer Protection Act, 2019, and you may raise a complaint with the consumer authorities independently of us.

Operator details

The registered name, address, telephone number and named grievance officer of the operator are maintained by the operator and published here. Where a detail is required by law and is not shown above, ask for it through any of the routes on this page and it will be provided.

Changes

We may update this page. The date it last changed is shown at the top.